Shipping FAQ
#how long the order be prcoessed and the package delivered?
*Items are shipped via FedEx Ground/Home Delivery, UPS Ground, or USPS. Choice is made by our shipping department. Most packages are shipped within 1-2 business day after payment is received, And ETA is usally about 2-8 business day. however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed. Fedex and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays on delivery times and tracking updates. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.
#how to track my package?
*Tracking numbers are provided upon shipment via email.You can check the status of your delivery anytime by this.To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.
#Can you ship to my address?
*FREE Shipping within the continental 48 states only. We do NOT ship to APO, FPO, P.O. Box. We ship only to PayPal confirmed addresses. Signature is required for all deliveries, no exception.
#What if my item/ package arrives damaged?
*When you receive your item, please check your item carefully. If the product appears damaged , please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at customerservice@mamorucover.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.